There are 2 situations where a Spider will generate an SOS.
The Spider is set up in Automated Watch or the pilot has pressed Watch (the blue button on the Spider) and the Spider has lost power either due to an incident or because it was not turned off correctly.
Firstly, It is important to ascertain what has happened, if you know the alert to be false before contacting Support.
1. Check the Spider settings for the aircraft involved, just in case Automated Watch was selected.
2. Check the track, what colour was it? If Automated watch was not selected but the track is blue, the pilot could have inadvertently pressed Watch.
3.- Were there any long gaps between points? This could be that there is a GPS issue with the Spider, or that it is being blocked from transmitting from objects in the cockpit, including electrically heated windows. For more information please visit our GPS troubleshooting page.
3. Talk to the pilot, ask what happened.
4. Is our Heartbeat active, check that we are online? If it is not, the Spider could have issues turning off and may generate an alert due to the message not being received by the Spidertracks website.
If you feel that you would like our Support Team to have a look into the alert, it is helpful to provide as much information as possible, you will be asked;
If you can provide as much of this information up front it saves a lot of time and we can resolve your problem a lot faster, contact firstname.lastname@example.org for help.
The pilot has pressed the red SOS button.
1. Ascertain why he pushed the button, was it an accident?
2. Check what you can do to stop this happening in the future.