Subscription plan terms - Basic

Additional terms & conditions for Basic pooled plans

These terms define the level of Service and the set of Services available for the defined subscription plan. For general subscriber terms of service refer to: Terms & Conditions. 

  • Applicable subscriptions plans - Basic, Premium and Commercial plans

  • Billing - Billed monthly.
  • Term - 12 month.
  • Tracking  - Each subscription has an annual allocation of tracking hours*.
  • Shared pool - The annual allocation is combined and shared in a pool between all applicable subscriptions on your account. This combined allocation is available to all aircraft on a first come, first served basis.
  • Subscriptions - Each active aircraft (Spider) requires a separate plan subscription and they all must be subscribed to the same plan.
  • Adding subscriptions - If additional subscriptions are added after the term Start Date they will be pro-rated for the remaining term.
  • Rollover - Any remaining pooled allowance does not roll over at the end of the term.
  • Termination - If a plan is terminated before the end of the term it will be subject to payment of any remaining fees.
  • Additional hours - Once you’ve exceeded your annual pool allocation you will be charged $2/hour for additional tracking hours*.
  • Spidertxt - Optional add-on for unlimited Spidertxt.
  • Insights - Access to insights feature is not included.
*Tracking hour is measured by the time the Spider device is powered-on.

If you require any additional information please contact