Spider X - Updating Firmware

To update your Spider X firmware please follow the following instructions.

Please Note:

  • You will need to be connected to the internet throughout the process.
  • Compatible with Windows 10 and above
  • Compatible with macOS Big Sur and Catalina

Requirements:

  1. If you are using a Windows computer, you need to download this driver first: Spider X - Windows Driver
  2. USB-C cable which connects your Spider X to the computer
  3. Only works with Google Chrome and Microsoft Edge browser

    To Update the Firmware:

    1. Remove the USB cap and connect the USB-C cable between the Spider and the computer.

    Do not discard the cap, this is required to keep the port clear of debris.

    2. Open the following link  sx.update.spidertracks.io and login with your Spidertracks credentials.

    3. Enter the Spider serial number and pin number which are located on the bottom of the device.

    Please Note

    - The serial number is case sensitive

    - The Pin is the 4 digit number which is after the dash. In this example 

    ABCDEFGHIJ - 1234  the pin is in bold 

    - Do not include spaces between main numbers and dash.

    4. Click Connect to Spider X

    5. Click Open Serial Port

    6. This will bring up a selection box, click Spider X

    7. Click Connect

    8. If the Spider X bootloader driver needs installing, click the Spider X bootloader driver link. This will add the drivers to your computer. Otherwise skip to step 9.

    9Select DFU in FS Mode - Paired

    10. Click Connect

    11. Click Update Spider X

    Do not disconnect or navigate to another page while the update is happening, this can potentially 'brick' the Spider.

    12. The Spider X will start to update, the progress bar will alert you to any issues.

    13. Once the Update is complete the following message will display 'Spider X updated, device can now be unplugged',  Click Done, and unplug your Spider X.

    For further help or assistance, please email us at support@spidertracks.com