Setting Up The Emergency Management System (SOS)

The Spidertracks Emergency Management System complies with the Aeronautical Search & Rescue INCERFA and ALERFA responses.

In order to manage your SOS recipients, follow the next steps:

1. Select the 'Admin' cog in app.spidertracks.io 

2. On the top-left side of the page, select the organisation that you would like to set up the Emergency Management System.

3. Click 'SOS Settings' on the left-hand menu.

4. Select the individual aircraft or leave as 'All Aircraft' to apply to all aircraft

5. Select the SOS Tier Level.

Tier One Support Person

Tier one support people are the first group to receive an SOS message. In the event of Watch SOS or a pilot activated SOS, these people will receive an email and text message with the SOS details. Tier one people should attempt to make contact with the pilot and either resolve or escalate the SOS within 15 minutes. They may be required to call search and rescue authorities as the authorities are not automatically informed of an SOS.

Tier Two Support Person

Tier two support people are the second group to receive an SOS message. In the event of Watch SOS or a pilot activated SOS, these people will receive an email and text message with the SOS details fifteen minutes after the tier one people have been alerted, but only if the SOS remains unresolved. Tier two support people should make contact with the tier one support people as well as the pilot. They may be required to call search and rescue authorities.

6. Select SMS, Email or both

7. Click 'Save'

Please note: When an Organisation is created, the owner is assigned as the default SOS recipient. If an SOS contact is set at the All Aircraft Level, they will be grayed out when viewing individual aircraft, as they can only be removed by unchecking them on the All Aircraft selection.

**SOS notifications delivered by SMS cost US$0.50 per text per user, emails are free.

For further information please see: 'How The Emergency Management Works (SOS)'

Setting Up SOS 20.4.20

For further help or assistance, please email us at support@spidertracks.com