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      Can't Login To Spidertracks.io

      If you or any of your team members are having issues logging in to the new site, the below suggestions may help you resolve the issue.

      If you are receiving the following error: 'Unable to log you in. Please verify your email and password are correct' please try the following:

      1. Make sure you have created an account with Spidertracks.  If you have not yet created an account, please fill out the following form: Spidertracks Registration  
       
      2. Clicking the link takes me to the new login page; however, using the same login and password that I used in the old site I receive the message that the login and password are incorrect.

      We recommend the following steps:

      a. If you have the site open in any other tabs, please close all instances.

      b. Clear cookies and cache.

      c. Please make sure that any previously auto saved passwords for the site have been removed.

      d. Please check that you are using the most recent version of your browser.

      e. Try logging in at this stage, if you are still having issues, please follow up with your IT department to make sure the website is not being blocked by some network settings such as Firewalls.

       
      3. Password reset isn't working and I still can't login
      Please check your Spam/Junk folders to see if the password reset email has been blocked.
       
      If you have received the emailed and you are not able to log in, please try the following

      a. Clear cookies and cache.

      b Please make sure that any previously auto saved passwords for the site have been removed.

      c. Please check that you are using the most recent version of your browser.

       

      4. I am using Internet Explorer and the site won't load.
      Internet Explorer is not a supported browser and does not work with the new site, however we do recommend Safari, Chrome and Firefox.

      For more information please see this article: Support Browsers

       
      If the above suggestions do not resolve the issue, please email us at the following address: support@spidertracks.com and let us know the following:
      1. Browser type / version
      2. Any screen shots or screen recordings