If you or any of your team members are having issues logging in to the new site, the below suggestions may help you resolve the issue
We recommend the following steps:
1. If you have the site open in any other tabs, please close all instances.
2. Clear cookies and cache.
3. Please make sure that any previously auto saved passwords for the site have been removed.
4. Please check that you are using the most recent version of your browser.
Safari - The latest version is 13.0.5
Chrome - The latest version 80.0.3987.132
Firefox - The latest version 73.0.1
Microsoft Edge - The Latest Version is 44.18362.449.0
5. Try logging in at this stage, if you are still having issues, please try following up with your Tech support team to make sure you are not blocking the new site.
If you are unable to log in after trying the following please contact us at firstname.lastname@example.org with your email address that you use to log in to the site.
A. Internet Explorer is not a supported browser and does not work with the new site, however we do recommend Safari, Chrome and Firefox.
For more information please see this article: Support Browsers
Please check your Spam/Junk folders to see if the password reset email has been blocked.
If not, please contract email@example.com with your email address that you use to log in to the site..
A. We recommend the following actions: