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Deactivating and Cancelling Your Service

Information on how to cancel or suspend a Spider plan.

Deactivating or canceling the service means that your Spider will no longer be active and the tracking service will cease.

We do offer a Pause Plan option for those that don't want to pay a monthly fee while the aircraft is not being used.

The cost of this plan is as follows:

  • $10.00 (USD) per month
  • Maximum suspension of four months in any 12 month period
  • The Spider can be reactivated at any time for free by emailing support@spidertracks.com
  • Any existing contract period will also be paused and will resume once the Spider has been reactivated.

If you want to pause your Spider please email us at support@spidertracks.com with your Spider Serial Number(s).

Please Note:

If your Spider is on a Hardware As A Service (HaaS) plan, or one of our Pooled Commercial plans these can not be added to a Paused Plan.

If you have been using Spidertxt, please remember to deactivate this service from within your account: Deactivating Spidertxt.

If you would prefer to cancel and deactivate your Spider plan, please visit the following link where for security reasons, you will be required to complete a deactivation form, please note that you will need to be an administrator of your account for this request to be processed: 

Spidertracks Deactivation Form