Billing, Payment & Account Information
      Back to home
      1. Knowledge Base
      2. Accounts and Billing
      3. Billing, Payment & Account Information

      Deactivating and Cancelling Your Service

      Information on how to cancel a Spider plan.

      Deactivating or cancelling the service means that your Spider will no longer be active and the tracking service will cease.

      Deactivation is done by contacting the Spidertracks team.  Note that some of our plans have fixed terms and this will be reviewed by the team prior to deactivation.

      If you have a Spider you wish to deactivate, please have an admin of the account contact support@spidertracks.com with the following information:

      • Organisation name or Account Number.
      • Serial numbers of the Spiders to deactivate.
      • Reason for deactivation.