Information on how to cancel or suspend a Spider plan.
Deactivating or canceling the service means that your Spider will no longer be active and the tracking service will cease.
We do offer a Pause Plan option for those that don't want to pay a monthly fee while the aircraft is not being used.
The cost of this plan is as follows:
- $10.00 (USD) per month
- Maximum suspension of four months in any 12 month period
- The Spider can be reactivated at any time for free by emailing firstname.lastname@example.org
- Any existing contract period will also be paused and will resume once the Spider has been reactivated.
If you want to pause your Spider please email us at email@example.com with your Spider Serial Number(s).
If your Spider is on a Hardware As A Service (HaaS) plan, or one of our Pooled Commercial plans these can not be added to a Paused Plan.
If you have been using Spidertxt, please remember to deactivate this service from within your account: Deactivating Spidertxt.
If you would prefer to cancel and deactivate your Spider plan, please visit the following link where for security reasons, you will be required to complete a deactivation form, please note that you will need to be an administrator of your account for this request to be processed: