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Adding Users To Your Organisation

A guide for inviting users to an organisation. Please see our FAQ below for common questions about account set up and how Visibility to tracking works.

1. Select the 'Admin' cog in app.spidertracks.io

2. Open the organisation drop down menu at the top of the menu and select the organisation you wish to add the User to.

3. From within your organisation settings pages, click 'Users' on the left-hand menu.

4. Click 'Add or Invite Member'.

5. Add in the email address.

6. Click the 'Find' button to search.

A. If the user already exists on the Spidertracks system, you will not need to add in the users details.

7. Click 'Add'.

B. If the user you are adding is not on the Spidertracks system, you will need to fill out their details.

7. Click 'Add'.

If the user has not signed up, an automatic invitation will then be sent to their email address. This email will notify them that they have been invited to your organisation and that they need to create an account.

HubSpot Video

    If you would like more information on how to manage the users in your account, please see this article: Managing Users In An Organisation

    Common Questions & Trouble Shooting


    Q. What is the maximum number of users an account can host?

    A. We do not limit or charge the organisation for users on an account. You may have as many as you like.


    Q. The user I have invited can't log in!

    A. You can check whether the user has created an account by simply clicking the 'Pencil' icon next to their name in the user list.

    A fully signed up account looks like this:

    Whereas a user that has not created an account on the system, the invitation request in your account will still be editable and look like this:                  


    Q. Why can't I change the email address or phone number of my user?

    A. That is because the user is responsible for their own account management and making sure their details are correct and that the most up to date details are stored.


    Q. My user is NOT seeing any tracks or aircraft?

    A. A lot of the time it is because the Visibility settings for that user have not been updated, please see this article on "Visibility" on how to update them.  

    **Please note: flights will only be visible to the new user after the time they have signed up and after they were given visibility of the aircraft. No historical flights will be visible. 


    Q. The user I invited never received an invite, what do I do now?

    A. If they have not received the email, they can just go to visit our website and complete the signup form.

    They will automatically be linked to the organisation but only if they use the same email with which you have invited them.


    Q. The user I invited signed up and has not been linked to our account!

    A. Check that they signed up using the same email address that they were invited on. 

    If they used a different email, you can either re-invite them using the email address they signed up with or have that user update their email address in their account. You may need to reinvite them if the accounts do not automatically link to one another.


    Please contact support@spidertracks.com if you require any further assistance.