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  3. Setting up your Spidertracks account

Adding Users to your organisation

Inviting a User

This is a step by step guide for inviting user to an organization and how to assist the user of the organization with setting up the account.

1. Select the 'Admin' cog in app.spidertracks.io

2. Open the organisation drop down menu at the top of the menu and select the organisation you wish to manage visibility for. 

3. From within your organization settings pages, click 'Users' on the left-hand menu.

4. Click 'Add or Invite Member'.

5. Add in the email address.

6. Click the magnifying glass to search.

A. If the user already exists on the Spidertracks system, you will not need to add in the users details.

7. Click 'Add'.

B. If the user you are adding is not on the Spidertracks system, you will need to fill out their details.

7. Click 'Add'.

**Please note if the user has not signed up, an automatic invitation will then be sent to their email address. This email will notify them that they have been invited to your organization and that they need to create an account.

HubSpot Video

    If you would like more information on how to manage the members in your account, please see this article: Managing Users In An Organisation

    Questions & Trouble Shooting


    Q. What is the maximum number of users an account can host?

    A. We do not limit or charge the organization for users on an account. You may have as many as you like.

    Q. The user I have invited can't log in!

    A. You can check whether the user in your account has created an account by simply clicking the 'Pencil' icon next to their name. A fully signed up account looks like this:

    Whereas a user that has not created an account on the system, their invitation request in your account will still be editable and look like this:                  

    Q. Why can't I change the email address or phone number of my user?

    A. That is because the user is responsible for their own account management and making sure their details are correct and that the most up to date details are stored.

    Q. My user is NOT seeing any tracks or aircraft?

    A. A lot of the time it is because the Visibility settings for that user have not been updated, please see this article on "Visibility" on how to update them.  

    **Please note: flights will only be visible to the new user after the time they have signed up and after they were given visibility of the aircraft. No historical flights will be visible. 

    Q. The user I invited never received an invite, what do I do now?

    A. If they have not received the email, they can just go to visit our website and complete the signup form on the right side of the page.

    They will automatically be linked to the organization but only if they use the same email with which you have invited them.

    Q. The user I invited signed up and has not been linked to our account!

    A. You can check the email address they used to sign up against the one you invited them on.

    To rectify this, you can either re-invite them using the email address they signed up with or have that user update their email address in their account.


    Please contact support@spidertracks.com if you require any further assistance.