Spidertxt 2.0 User Guide

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What is Spidertxt?

Spidertxt 2.0 is a two-way operational messaging tool which allows aviation businesses to stay connected to their aircraft and people, no matter where they are in the world. Spidertxt is person-to-person communication through either desktop or mobile devices that provides simple and reliable communication anywhere in the world. 

Download these instructions at the bottom of the page.

Enabling Spidertxt

  1. Login to go.spidertracks.com 
  2. Click on 'Settings' on the bottom left side of the 'Flying Page'
  3. Click on 'Manage' on the center of the screen
  4. On the left side, click on 'Spidertxt'
  5. Click 'Enable' on the center of the screen.

Everyone in your organisation will be able to use Spidertxt immediately through the website and through their mobile applications. 

The trial will turn into a paid subscription after 30 days if not deactivated.

Download the Applications:

iOS - Search for Spidertracks in the App Store

Android - Search Spidertxt in the Google Play store

If you do not have an account at go.spidertracks.com you will need to get your administrator to invite you as a member to the organisation.

In iOS, if prompted, you need to allow Spidertracks to send you push notifications. To check push notifications are enabled, go to your phone settings, notifications and tap on Spidertracks.

Using Spidertxt

Website

  1. Go to Spidertxt from the main menu. Any members within your organisation that have signed up an account will be listed on the Spidertxt page.
  2. Click on a member to view recent history, scroll back through messages, or send a new message.

Notes

  • Message length is limited to 120 characters.
  • A notification will be shown on the menu sidebar if unread messages exist.

iOS App

  1. Login to the Spidertracks application with your Spidertracks email and password
  2. Tap the main menu slider at the top left of the application and select Spidertxt
  3. Spider 6 or Spider 7 connection: The first time you connect to a Spider 6 or Spider 7 you will need to manually connect. Click on Connection on the bottom menu. Your Spider will show in the list of Spiders, click Connect. The connection may take a few minutes. The next time the Spider powers up within Bluetooth range (10m) to your phone, with the application open, it will automatically attempt to connect.
  4. Spider 4 or Spider 5 connection: If you are connecting a Spider 4 or Spider 5 you will need to connect to the Spider every time. In the connect page, tap Search for a Spider 4 & 5, then tap on the Spider within the list to connect.
  5. You need a good view of the sky during this connection process. Once connected the connection status bar on the messages page will turn green.
  6. Write a new message by clicking on the new message icon, or from the message history screen, tap on an existing conversation to send another message.
  7. People on the ground can also send and receive messages when not connected to a Spider, through Wifi and cell data. If you do not want to use cell data to send messages, please turn this off in settings.

 

Android App

  1. Within your mobile's Bluetooth settings scan for the Spider. The Spider will appear as ‘spidertracks + <SerialNumber>’. Click pair. If asked for a code enter 5203. You should only have to pair with your Spider once.
  2. Login to the Spidertxt application. Note you must have wifi or cell data in order to login.
  3. Tap 'Not Connected'. The phone will connect with the Spider through the Bluetooth. The Spider needs a good view of the sky during this connection process.
  4. Once connected you can write a new message by clicking on the new message button, or from the message history screen, tap on an existing conversation to send another message

Note: For Spidertxt on Android you currently need to install the separate Spidertxt App, additionally to the Spidertracks viewing app. Please make sure you download the latest version.

Notes on Enabling Spidertxt

  • When you enable Spidertxt 2.0 all members of your organisation will be notified about the one month free trial.
  • After the free trial you will be invoiced for Spidertxt if it is not disabled by an administrator.
  • Everyone using Spidertxt must have an account at go.spidertracks.com and be a member of your organisation in order to send and receive messages to and from other members of your organisation.

Pricing

Spidertxt 2.0 is USD 15.00 per aircraft per month which gives you unlimited messages between anyone in your team. Note, this is charged for all aircraft registered on your account even if the Spider in the aircraft is not capable of connecting to an iPhone, iPad, or Android phone. Please email us at support@spidertracks.com for special upgrade options to get the latest Spider for your aircraft. 

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Limitations

Some limitations of this release are:

  • Text to email or SMS recipients is not supported; you are only able to send to members of your organisation
  • Characters must be ASCII only, accents and emojis are not supported
  • Message history sync between the website and Android is not supported 
  • Automatic Bluetooth connection for Android is not supported
  • Wifi and cell data messages are not supported in Android, communication only available through the Spider

Hardware Supported

Spidertxt 2.0 is compatible with iOS (Apple iPhone 4S and newer, iPad, iPod Touch running iOS 10 or later)* and Android devices with the latest firmware. The handset or tablet must have Bluetooth.

  • Spider 7
  • 
Spider 6

  • Spider 5
  • 
Spider 4**

You can check if your Spider is ready for Spidertxt 2.0 on this page www.spidertracks.com/spidertxt. All Spiders must have the latest version of firmware. Please contact support@spidertracks.com if you are unsure of your firmware version. 

** Early versions of Spider 4 are not compatible with iOS. If you have a Spider 4 and are unsure whether or not you are iOS compatible, please contact us at support@spidertracks.com.
Only the latest version of browsers are supported, excluding Internet Explorer 11.

Spidertxt 2.0 Upgrade Special

In case your Spiders are not compatible with Spidertxt 2.0 we currently have a special offer for upgrading your Spider.

For only US$195 (excluding taxes and shipping) and a 12 month subscription to Spidertxt 2.0 we will exchange your old Spider with a brand new Spider 6. 
This offer is only available for a limited time, to claim simply email sales@spidertracks.com.

 

You can find find a downloadable PDF version of Spidertxt 2.0 User Guide at the bottom of this article.

 

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