Cancel Service


Do you want to cancel your service?

We hate to see you go! But we understand that sometimes you need to leave us. If you want to cancel your service please email with your Spider Serial Number(s) and the reason for cancelling. Please note, if you are still within a contract period there may be a fee to break the contract. Any fees that are due at the end of the current billing period will be invoiced on your billing date and this will be the final invoice. 

What about just suspending the Spider?

We offer a suspension option for people that don't want to pay a monthly fee while the aircraft is not being used. Please see the terms for this below. If you want to suspend your Spider please email us at with your Spider Serial Number(s). 

  • $7.00 (USD) per month
  • Maximum suspension of four months in any 12 month period
  • The Spider can be unsuspended at any time for no fee by emailing
  • Any existing contract period will also be suspended and will resume once the Spider has been reactivated. 
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