Billing questions

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Download an invoice

In order to download and view your invoices, you need be be an account administrator

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  1. Log in to your account at https://go.spidertracks.com/
  2. On the Flying Page (where you view the live tracking of your aircraft), you will see "Organisation Settings" move the cursor to the organisation icon and click on "Organisation Settings" in the bottom left corner. Click this, to to to your Management Page. 

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    3. Select the Organisation you wish to "Manage"

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Once managing the organisation you will see an Invoices menu on the left side. Please note, only an organisation administrator will see this. If you can not manage the organisation you will need to contact your administrator.    

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Invoices menu

Email invoice to another person?

You can have invoices automatically sent to a different person through the billing settings page. To get here, the organisation administrator must go to settings, manage the organisation, and click on Billing and Payments. Please note, only one email can be entered as the accounts email.      

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Billing and Payments menu

But I have a credit/rebate?

Spidertracks has a billing system that looks after the monthly charges, and the usage charges for customer's Spiders. 

This billing system is not yet integrated with our crediting system for rebates. Unfortunately, this can mean that you may receive an invoice that says that 'an amount is due and will be charged to your credit card', however this is not necessarily the case. If you have concerns that your credit has vanished, please email accounts@spidertracks.com and we will send you a copy of your statement. 

My bill doesn't seem right

Please note that invoicing of newly registered Spiders is pro-rated based on the billing date of your account. This is the day that you registered your organisation account. If you register a new Spider part way through your billing month, the included points per month for that Spider/plan will be pro-rated until the end of the month.  

In order to check when was your account created, go to Organisation Settings and check the Registration Date.

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If you have further questions about our billing, please email accounts@spidertracks.com with your company/individual name. 

 

 

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