Billing questions

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Download an invoice

You can download any invoice by logging in as an administrator, going to settings and managing the organisation. Once managing the organisation you will see an invoices menu option on the left side. Please note, only an organisation administrator will see this. If you can not manage the organisation you will need to contact your administrator.    

Email invoice to another person?

You can have invoices automatically sent to a different person through the billing settings page. To get here, the organisation administrator must go to settings, manage the organisation, and click on Billing and Payments. Please note, only one email can be entered as the accounts email.      

But I have a credit/rebate?

Spidertracks has a billing system that looks after the monthly charges, and the usage charges for customer's Spiders. 

This billing system is not yet integrated with our crediting system for rebates. Unfortunately, this can mean that you may receive an invoice that says that 'an amount is due and will be charged to your credit card', however this is not necessarily the case. If you have concerns that your credit has vanished, please email accounts@spidertracks.com and we will send you a copy of your statement. 

My bill doesn't seem right

Please note that invoicing of newly registered Spiders is pro-rated based on the billing date of your account. This is the day that you registered your first Spider. If you register a new Spider part way through your billing month, the monthly fee for that Spider will be pro-rated until the end of the month.  

If you have further questions about our billing, please email accounts@spidertracks.com with your company/individual name. 

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