Warranty, Repair, Replacement, Upgrade, Return

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My Spider is in warranty.

All Spiders come with a 12 month warranty from date of purchase. However, we like to troubleshoot the initial problems to make sure that it is not something that can be easily fixed.

Please email through to support@spidertracks.com the following to start the process;

  • Organisation name
  • The serial number of the Spider
  • Details of the issue (what you are experiencing, date the issues started)
  • Photo of the installation
  • How the Spider is connected to the power supply

If, during the support process, we determine that your Spider needs to come back to our head quarters for testing and/or repair then we will issue a Return to Manufacturer Authorisation (RMA) number and assist you with this process.

**Please note, you will have to pay for the return shipment.

***Your Spider will then be put on a $0 'RMA' plan until it is removed from your account.

My Spider is out of warranty, What now?

 Please have a read of the following articles, it might be that you can eliminate any potential position or power issues your Spider might be having by reading these;

Tracks, Gaps & Delays
Installation Examples
Power Issues

However, if your Spider is now our of warranty please be aware that we are now no longer servicing or repairing the following discontinued Spider types;

  • Spider 1
  • Spider 2
  • Spider 3 (manufactured between 2012 to 2015)
  • Spider 4
  • Spider 5

This is due to a number of factors, the parts that these Spiders use are now obsolete and no longer manufactured, the cost to maintain and support these Spiders is considerable and these Spiders are not compatible with the latest safety features that the new technology we are now releasing.

We understand that this is disappointing.; We are happy to offer a $200USD discount on any new Spider 6 or 7.

If you have more than 3 aircraft and each aircraft does 40+ hours per month, we can also look at Air Tracking as a Service (ATaaS) plans which come with free hardware. Which will also allow you to take advantage of our current products such as Scheduling and Spidertxt and allow you to use our FDM software. when it becomes available.

We would be more than happy to discuss your options and find you a satisfactory solution.

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