Frequently Asked Questions (FAQs)

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I am new to Spidertracks. How do I create my account and register my Spiders?

Please visit our video tutorials page in order to find videos with instructions on creating your account.

***** Don't forget to check out our User Guide at the bottom of the page*****

 

Where do I find my Spider User Manual?

The Spider manuals can be found on our Instruction Manuals page.

 

How do I add new members to track my flights?

For detailed instructions, please visit our members page. Please note that you need to be an administrator of the account in order to proceed.

***** When you add new members, don't forget to give them visibility of your aircraft"

 

Why can't members of my organisation view my tracks?

For detailed instructions, please visit our visibility page. Please note that you need to be an administrator of the account in order to proceed.

 

How do I assign my Spiders to the aircraft? How do I assign my Spiders to a different aircraft?

In order to assign your Spiders, you need to register them first, please visit our support page for detailed instructions.

Once you have created your aircraft and registered your Spiders, you need to select the aircraft from the drop down menu at the top of the page and select the Spider that you want to assign from the drop down menu at the bottom of the page, then click save. 

 

What is Watch and how does it work?

Watch is the active tracking option that will watch over you as you fly.  It will generate an alert if there is a disconnection with the satellite network, however, you must remember to turn the Watch feature off after landing, otherwise a false alert will be generated! For detailed instructions, please visit our Watch page

 

Why am I getting false SOS alerts? 

There are two situations where a Spider can trigger an SOS alert:

1. Watch Mode

2. Manual SOS triggered by the pilot

For more information, please check out the support page.

 

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