If you need to check that we are online, please look at the map below. If the dot for our Heartbeat unit is green or blue - we are! 

If it's not on the other hand, something is going wrong. Check our twitter page for updates, but if it looks like we don't know about it yet, call us: +64 6 353 3395, 1800 491 2895 (US/Canada). 

Please see the attached instruction manual which includes information on Fleetpro, Aviator, and using your spider. The Additional Fleetpro Instructions can be downloaded for more advanced use of the Fleetpro website. 

The Blackberry instructions for spidertxt can be downloaded for using spidertxt on a Blackberry. Please note you will have to have this enabled before using this feature. 

On the 21st of June 2011, we released Aviator to the world! You are now welcome to sign up for an account on Aviator. There are a few migration steps that need to happen, and as all billing is still processed by the Fleetpro site, so you'll still need an account on this site, and you'll continue to be able to view tracks on here. If you use the iOS app, you'll need to use your Fleetpro login to access this.

To get started, please follow these instructions depending on what you are:

New User

Please sign up for an account on Aviator (http://go.spidertracks.com) and on Fleetpro (https://app.spidertracks.com) . Once you have done this, register your spider in Fleetpro by clicking on spiders -> register. Then follow the instructions for current users (below). 

Current User

You can continue to use the current website by clicking login, and selecting Fleetpro. Alternatively, bookmark https://app.spidertracks.com, and use this. 

However to join Aviator, please follow these steps:

1. Click login and follow the link to join Aviator. Hint: You might want to bookmark http://go.spidertracks.com
2. Fill out the form to sign up to Aviator
3. Email support@spidertracks.com with your email address/login for Fleetpro, your spider's serial number (on the spiders -> setup page under show extended details
• You will receive an email back confirming when you have been switched over
4. In the mean time, you can add friends and followers, support people and your aircraft and personal details to Aviator, but clicking on My Profile on the navigation bar at the top when you're logged in

Important Information

• The old website will still receive your tracks and you'll be able to view them on here if you need to 
• Your public page from Fleetpro will still be accessible
• Once you have signed up for Aviator, and we have switched your spider over, you will no longer be able to change its settings on the old website
• Aviator is a completely new platform from the current Fleetpro site, and your old tracks will not be present. We are investigating migrating these over, but they will always be available in the current site
• All billing functions will still be run from within Fleetpro until November 2011
• You are only able to register one spider to an Aviator account - Aviator is not for commercial users with multiple spiders

If your S3 spider has one, two of three of the LEDs along the top of the spider flashing, your spider may have put itself into self test mode. 

For a temporary fix, please let the spider sit outside, and get a fix, then press all three buttons once all three LEDs are flashing. The three LEDs will stop flashing, and the right hand LED will alternate orange and green. At this point, repower the spider, and it will be operative. Please contact us as soon as possible to alert us to this problem. 

Your spider will require a firmware upgrade to fix this bug. Please see this article to learn how to upgrade the firmware on your spider.